Training and Capacity Development
Training and Capacity Development
First, we conduct a training needs assessment to identify gaps in abilities, knowledge, or skills. Next, we design a training curriculum to bridge the gaps.
Then, we deliver practical and engaging training programs with clearly defined outcomes which are tracked post-training to ensure you get the highest returns on your investment.
- OPEN TRAINING COURSES
Drawing insights from continuous research on the challenges common to over 100 different organizations, we have designed up to 10 structured training courses that we deliver tailored to your specific nature of business, delegates’ job responsibilities, and organizational goals.
- ON-DEMAND TRAINING PROGRAMS
We are equipped with insights and expertise to proffer training solutions tailored to your unique organizational needs and specifications, on-site within your facility or remotely from our well-equipped training facility.
Why Choose Us?
- Clearly defined objectives and outcomes.
- Interactive, engaging sessions that delegates love and are involved in.
- Relevant and practical modules that your people can apply on the job immediately.
- Flexible training formats and schedules.
Available Courses
* Maximizing Microsoft Word and Typing Proficiency
* Power Presentations and Public Speaking
* Emotional Intelligence & Peak Performance
* The Peak Performer
* Personal Mastery and Time Management
* Goal Setting and Achievement
* Business Writing & Reporting
* Super Selling - mastering the art of sales
* Business Communication - Foundational & Advanced
* Business Ethics & Etiquette
* Business Leader Training Course
* Building Effective Teams - training on performance management for business leaders
* Rendering Exceptionally Delightful Service
* Rage to Rave: Handling Irate Customers and Service Recovery
Course objectives
- Proven tools and techniques to help you manage a team more effectively
- Monitor and adapt your own emotions and behaviours for your benefit and that of your team and department
- Understand the role of business communication and ethics for effectiveness in the business world.
- Utilise powerful practical and psychological decision making techniques.
- Examine and accurately manage team’s performance, behaviours and attitudes.